Last updated: 9 October 2026
1. About This Policy
This Privacy Policy explains how A1 Basket collects, uses, stores and protects your personal information when you visit www.a1basket.com, fill in a form, download our brochure, or contact us about a franchise.
A1 Basket (“we”, “us”, “our”) is a grocery supermarket franchise brand. Our office is at 13/2, Dharamveer Market, Near Faridabad Toll Booth, Badarpur, South East Delhi, Delhi – 110044, India.
By using our website or submitting your details, you agree to this policy. If you do not agree, please do not submit your information.
2. Information We Collect
Information you give us
When you fill in our franchise enquiry, callback or brochure download forms, we collect:
- Full name
- Mobile number
- Email address
- Pin code or city
- Preferred store type and size
- Whether your property is owned or rented
- Your planned timeline to start
We also collect any details you share when you call, email or message us on WhatsApp, or leave a comment on our blog (name, email and comment).
Information collected automatically
When you visit our website, we may automatically collect your IP address, browser and device type, pages visited, time spent, and the website or ad that brought you to us. This is collected through cookies and similar tools (see section 4).
We do not knowingly collect sensitive personal data such as bank account details, card numbers or passwords through our website forms.
3. How We Use Your Information
We use your information only for the purposes below:
- To call, message or email you about your franchise enquiry
- To send you the franchise brochure and investment details you asked for
- To arrange a site visit and check your location’s suitability
- To prepare an estimated plan or cost breakup for your store
- To answer your questions and provide customer support
- To improve our website and understand which pages and ads are useful
- To show you relevant A1 Basket ads on Google and other platforms
- To meet legal, tax and regulatory requirements
We process your information based on the consent you give when you submit a form or contact us. You can withdraw your consent at any time (see section 6).
4. Cookies and Tracking Tools
Cookies are small files stored on your device that help a website work and remember your visit.
We use Google Tag Manager to manage tools such as Google Analytics and Google Ads. These tools help us measure website visits, see which ads lead to enquiries, and show our ads to people who have visited our website.
You can block or delete cookies in your browser settings. You can also control Google ad personalisation at adssettings.google.com. Blocking cookies may affect how some parts of the website work.
5. Sharing, Communication, Storage and Security
We do not sell or rent your personal information. We share it only:
- With our own franchise and support team, to handle your enquiry
- With service providers who help us run our business, such as website hosting, email, form, messaging (including WhatsApp) and Google advertising and analytics tools
- When required by law, a court order or a government authority
These service providers may only use your information to provide their service to us.
Calls and messages
By submitting a form, you agree that A1 Basket may contact you by phone call, SMS, WhatsApp or email about your enquiry, even if your number is registered on the DND list. To stop receiving messages, reply “STOP” on WhatsApp or SMS, or email us at info@a1basket.com.
How long we keep it
We keep your enquiry details for as long as needed to handle your enquiry and any franchise relationship, and as required by law. When no longer needed, we delete it or make it anonymous.
Security
We use reasonable security measures to protect your information, such as secure (HTTPS) connections and restricted access. No website can be 100% secure, but we work to protect your data.
6. Your Rights
Under India’s Digital Personal Data Protection Act, 2023 and other applicable laws, you can:
- Ask what personal information we hold about you
- Ask us to correct or update your information
- Ask us to delete your information, unless we must keep it by law
- Withdraw your consent to being contacted or to us using your data
- Raise a complaint with our Grievance Officer (see section 7)
To use any of these rights, email info@a1basket.com. We will reply within a reasonable time.
Children
Our website and franchise services are meant for adults. We do not knowingly collect information from anyone under 18.
Other websites
Our website links to YouTube, Instagram and other sites. Their own privacy policies apply, and we are not responsible for them.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “Last updated” date at the top.
7. Contact Us and Grievance Officer
For any question or complaint about your personal information, contact:
- Grievance Officer: Krushna
- Company: A1 Basket
- Address: 13/2, Dharamveer Market, Near Faridabad Toll Booth, Badarpur, South East Delhi, Delhi – 110044
- Email: info@a1basket.com
- Phone: +91 95888 05584
We aim to respond to complaints within 30 days.